Delivery Information

Please note that receipts for proof of payment will be issued upon checkout to guarantee order/bouquet delivery. We will always send you a delivery notification within 24-48 hours once we have your order processed and ready for postage or doorstep delivery. Please allow 5 - 8 business days for your order to be shipped/delivered to you upon confirmation.  

Priority processing and handling will be given to pre-orders based on first come first served basis. 

Dedicated doorstep delivery is FREE for all items made online via www.ilyf.com.sg, and is applicable to one single addressee in mainland Singapore only except for Jurong Industrial Area/Tuas, Ocean Drive (Sentosa), Marina Bay Sands/Seletar Area. 

For urgent deliveries, ILYF will partake sole responsibility in delivering the customer's orders by 5pm the next day, or a later preferrred time upon order confirmation, including Saturdays, Sundays or gazetted Public Holidays.

Please allow 8 hours proccessing time for your order to be confirmed by us. Orders below $50 are subjected to a postage charge of additional S$15 (for small items), or an additional S$22 for bulkier parcels.

For flower and teddy bear bouquets, all orders are subjected to be delivered via dedicated doorstep delivery. This is to ensure item is delivered in good condition in prevention of the possibility of man-made defects during the process of delivery. 


Please allow 24-48 hours of processing time for all orders. Notifications will be sent once orders are successfully dispatched. 

ILYF does not process orders during Sundays and Public Holidays, unless for orders requesting for Same/Next Day Delivery. 

Same/Next Day Delivery is available 24 hours everyday, from Mondays to Sundays, including Public Holidays.

ILYF does not guarantee same day delivery unless otherwise specified. 

For international deliveries, please send us an email directly at: admin@ilyf.com.sg


All orders on our side will be dispatched within 3 working days upon confirmation. For questions and enquiries regarding your orders and delivery, please write us at: orders@ilyf.com.sg

All other postage charges will be waived should you be purchasing other smaller items on top of this purchase. This is because we will work to combine subsequent purchases together with the bouquet delivery itself. Unless if orders are unable to be packed for into a single parcel, you will be notified of by our packing personnel during order processing time.

Free delivery is available for all bouquet purchases exceeding S$80, and is applicable for one single addressee in mainland Singapore only. 

Minimum purchase of S$80.00 applies for Jurong Industrial Area/Tuas, Ocean Drive (Sentosa), Marina Bay Sands/Seletar Area. 

Delivery may take up to 2 - 3 business days upon order confirmation. Please also allow 24-48 hours of processing time for us to process and send out your packages after your order is confirmed. 


Feedback

Your happiness is our biggest concern. We care about service and quality more than anything else, and should there be any reason you are unhappy with our service or our products, please contact us immediately so that we offer our best assistance to help you with the issues you may have. We hope you will be happy with your purchase and share your joyful experience with us on Twitter or Facebook