Priority processing and handling will be given to pre-orders based on first come first served basis.
Dedicated doorstep delivery is FREE for all items made online via www.ilyf.com.sg, and is applicable to one single addressee in mainland Singapore only except for Jurong Industrial Area/Tuas, Ocean Drive (Sentosa), Marina Bay Sands/Seletar Area.
For urgent deliveries, ILYF will partake sole responsibility in delivering the customer's orders by 5pm the next day, or a later preferrred time upon order confirmation, including Saturdays, Sundays or gazetted Public Holidays.
Please allow 8 hours proccessing time for your order to be confirmed by us. Orders below $50 are subjected to a postage charge of additional S$15 (for small items), or an additional S$22 for bulkier parcels.
For flower and teddy bear bouquets, all orders are subjected to be delivered via dedicated doorstep delivery. This is to ensure item is delivered in good condition in prevention of the possibility of man-made defects during the process of delivery.
Please allow 24-48 hours of processing time for all orders. Notifications will be sent once orders are successfully dispatched.
ILYF does not process orders during Sundays and Public Holidays, unless for orders requesting for Same/Next Day Delivery.
Same/Next Day Delivery is available 24 hours everyday, from Mondays to Sundays, including Public Holidays.
ILYF does not guarantee same day delivery unless otherwise specified.
For international deliveries, please send us an email directly at: firstname.lastname@example.org
All orders on our side will be dispatched within 3 working days upon confirmation. For questions and enquiries regarding your orders and delivery, please write us at: email@example.com
Your happiness is our biggest concern. We care about service and quality more than anything else, and should there be any reason you are unhappy with our service or our products, please contact us immediately so that we offer our best assistance to help you with the issues you may have. We hope you will be happy with your purchase and share your joyful experience with us on Twitter or Facebook.